Refund & Returns Policy

At Cobble Mountain, Inc., we take pride in the quality of our products. If you purchased directly through us by phone, mail, or online, and are not entirely satisfied with your purchase, we’re here to help. Below are our refund and return policies:

1. Return Timeframe:

• You have 30 days from the date of receipt to initiate a return for any product you purchase from CobbleMountain.com.

2. Eligibility for Return:

• The product must be unused and in the same condition that you received it.
• It should be in the original packaging.
• You must have the receipt or proof of purchase.

3. Non-returnable items:

• Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
• Any item returned more than 30 days after delivery.

4. Refund Process:

• Once we receive your returned item, we will inspect it and notify you on the status of your refund.
• If your return is approved, we will initiate a refund to your original method of payment. Refunds are typically processed within 7-14 business days, depending on your card issuer’s policies.

5. Return Shipping:

• You are responsible for the return shipping costs. Original shipping costs are non-refundable.
• If you receive a refund, the cost of the original shipping will be deducted from your refund.

6. How to Initiate a Return:

1. Contact our customer support at Info@CobbleMountain.com to request a return.
2. Provide your order number, description of the item you wish to return, and the reason for the return.
3. Once approved, securely package the item with its original packing and include the receipt or proof of purchase.
4. Mail your return item to: Cobble Mountain, Inc.
   1650 Route 16 Building D Unit 1
   Center Ossipee, NH 03814

7. Exchanges:
If you need to exchange an item for a different model, please initiate a return (as per the steps above) and place a new order for the item you want.

8. Damaged or Incorrect Items:
If you receive a damaged item or an item that doesn’t match your order, please contact us immediately at Info@CobbleMountain.com with details of the product and the issue. We will address and resolve it as quickly as possible.

9. Contact Us:
For any questions or clarifications regarding our refunds and returns policy, please contact us:

Email: Info@CobbleMountain.com
Address: Cobble Mountain, Inc.
1650 Route 16 Building D Unit 1
Center Ossipee, NH 03814